Refunds & Exchange

RAONI Return and Exchange Policy

At RAONI, we stand behind the quality of our products and strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your purchase, our return and exchange policy offers a hassle-free solution.

10-Day Replacement Guarantee

We offer a 10-day replacement guarantee on all RAONI products. If you receive a product that is damaged, defective, or incorrect, you may request a replacement within 10 days of receiving your order. Please note the following conditions:

  1. Eligibility: The item must be unused, unopened, and in its original packaging with all seals, labels, and protective covers intact.
  2. Proof of Purchase: A valid proof of purchase (order confirmation, invoice, or receipt) is required for all returns and exchanges.
  3. Replacement Process:
    • Contact our customer service team at [insert contact information] within 10 days of delivery.
    • Provide your order number, a description of the issue, and, if requested, photos of the product.
    • Once your request is approved, we will arrange for a replacement to be sent to you at no additional cost.

Non-Eligible Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Products that have been opened or used.
  • Items without original packaging or missing accessories.
  • Products purchased during promotional sales or with a discount code.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team at [insert contact information] within 10 days of receiving your product.
  2. Provide Details: Share your order number, the reason for the return/exchange, and any supporting documentation (e.g., photos, proof of purchase).
  3. Return Shipping: If a return is required, you will receive instructions on how to return the product. Please note that return shipping costs may apply unless the item is defective or incorrect.

Refunds

Refunds are only available for items that cannot be replaced. If a refund is issued, it will be processed within 7-10 business days after the return is received and inspected. The refund will be credited to the original method of payment.

Contact Us

For any questions or concerns regarding your return or exchange, please contact our customer service team at [insert contact information]. We’re here to help and ensure your experience with RAONI is a positive one.